Please Note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. If you would like immediate assistance, please contact customer support at +1-86 (US customers) or +1-20 (International Customers). ![]() You can learn more about transferring personal documents to your Kindle in our help pages: ![]() The email submitted should not contain more than 25 attached personal documents The file size of each attached personal document should be less than 50MB (before compression in a ZIP file) Helpful tips for personal document attachments: Note that the Latest Generation Kindles support password protected PDFs. If the document that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. The following document types are converted and delivered on an experimental basis:Īdobe PDF (.pdf) for First Generation Kindles ![]() Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).Īdobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles. The Kindle Personal Document Service can convert and deliver the following types of documents:Īrchived documents (zip, x-zip) and compressed archived documents ![]() The following document, sent at 10:32 PM on Tue, GMT could not be delivered to the Kindle you specified:
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